Privacy Policy

North Jacklin Suzuki is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how North Jacklin Suzuki manages personal information. It is structured as follows:

1. Personal information North Jacklin Suzuki collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting North Jacklin Suzuki and complaints
10. Changes to Privacy Policy

1. Personal information North Jacklin Suzuki collects

The main types of personal information North Jacklin Suzuki collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with North Jacklin Suzuki such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for North Jacklin Suzuki's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for North Jacklin Suzuki's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for North Jacklin Suzuki's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with North Jacklin Suzuki.

North Jacklin Suzuki collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records North Jacklin Suzuki keeps of telephone calls, or emails received, or messages sent to North Jacklin Suzuki or posted on North Jacklin Suzuki's pages on social media);
• North Jacklin Suzuki's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, North Jacklin Suzuki collects personal information in connection with running its business directly from the individual concerned. On occasion North Jacklin Suzuki may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

North Jacklin Suzuki stores personal information in electronic and paper form.

North Jacklin Suzuki uses and discloses personal information as follows:

• to source vehicles and sell them to North Jacklin Suzuki's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with North Jacklin Suzuki's customers and prospective customers;
• to obtain products, services or information from North Jacklin Suzuki's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information North Jacklin Suzuki knows about them);
• to operate and manage North Jacklin Suzuki's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to North Jacklin Suzuki. For example, North Jacklin Suzuki may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. North Jacklin Suzuki also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

North Jacklin Suzuki uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information North Jacklin Suzuki uses in the operation of the computer program is browsing history on North Jacklin Suzuki's websites, name, contact information, and other information you may input into North Jacklin Suzuki's websites. The level of human oversight North Jacklin Suzuki provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by North Jacklin Suzuki's staff.

4. Cookies

North Jacklin Suzuki uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by North Jacklin Suzuki's web server. North Jacklin Suzuki may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on North Jacklin Suzuki's platforms and those social media platforms. North Jacklin Suzuki's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of North Jacklin Suzuki's website.

5. Links to other websites

North Jacklin Suzuki's website may contain links to third party websites. North Jacklin Suzuki does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from North Jacklin Suzuki and do not wish to receive these communications from North Jacklin Suzuki in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to North Jacklin Suzuki.

7. Overseas transfers

North Jacklin Suzuki's website/s are hosted in Australia. On occasion, a third party service provider North Jacklin Suzuki engages or that North Jacklin Suzuki is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information North Jacklin Suzuki holds about them by contacting North Jacklin Suzuki during business hours on (07) 4963 2200 or via the contact page.

North Jacklin Suzuki may require an individual making a request to verify their identity before processing their request.

North Jacklin Suzuki will aim to respond to all requests promptly and within 30 days.

North Jacklin Suzuki may refuse a request where permitted or required by law. North Jacklin Suzuki will comply with any regulatory requirement to give reasons for its decision.

9. Contacting North Jacklin Suzuki and complaints

If you have any queries, concerns or complaints about how North Jacklin Suzuki handles your personal information please contact North Jacklin Suzuki during business hours on (07) 4963 2200 or via the contact page. North Jacklin Suzuki may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that North Jacklin Suzuki can understand the nature of your concern. In most cases, North Jacklin Suzuki will ask that you put your request in writing.

North Jacklin Suzuki takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by North Jacklin Suzuki's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (07) 4963 2200
• Mailing Address: 30 Gregory St, Mackay, QLD, 4740

10. Changes to Privacy Policy

North Jacklin Suzuki may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.